before joining an auction, Please review our Rules and Guidelines for important details about how our auctions work and information about our processes for handling any issues that may occur.
Register on 32auctions
We encourage participants to create their 32auctions accounts and register to participate BEFORE the auction opens so you can submit your bids right away when the auction starts! Directions on how to register are below.
How to Register
1) Click "Login" at the top of the 32auctions screen.
2) On the next screen, select "Create an Account Now" next to the Login button.
3) Fill out all fields, including your first and last name, email address, and phone number.
4) You will receive a confirmation email for verification shortly after creating your account.
5) You’re now registered! You can test your account by clicking the heart symbol next to an item, which will add it to your watchlist.
Stay Updated
Keep up with auction news by joining our mailing list and following us on social media!
Mailing List: Auction announcements and news delivered straight to your inbox
Instagram: Auction news and occasional item previews
Facebook: Auction news and details
See the links below to guarantee you don’t miss any auction news!
Bidding on Items
On the auction home page, click "View All Items" on the left side or at the bottom of the screen. This will show you all of the items currently listed for sale, along with the current bid amounts. Some items may also list a “Buy Now” price.
Be sure to only bid on items you really want: once you bid on an item, you are committed to paying for it if you win!
Click on any item to view details, additional photos, and to place bids. Once the auction has opened, you will see the current bid on each item page and a window to enter your bid. Make sure you select either Exact Bid or Proxy Bid (details below).
Exact Bids
An exact bid is the amount you want the item's current selling price to immediately jump to. These are one-time bids that must be entered manually each time. Your bid amount will not change as additional bids are entered on the item.
Proxy Bids
A proxy bid allows you to enter the maximum amount you're willing to spend on an item with the goal of winning the item at the lowest possible price. The system will automatically bid for you in the listed bidding increments, up to your maximum proxy bid amount, as additional bids are entered on the item. Click here for more information on proxy bidding.
"Buy Now" Prices
Some items may have “Buy Now” prices listed, which gives customers the opportunity to secure items that they love! To purchase an item for the Buy Now price, click the gray “BUY IT NOW” button next to the listed Buy Now price. Once an item is purchased via Buy Now, it will immediately be listed as sold and will not be available to other bidders anymore.
Extended Bidding
While all of our auctions technically end at 8:00pm, we utilize a feature called Extended Bidding which can extend an item’s available bidding time until 8:30pm. If an item receives a bid during the final 3 minutes of the auction, the item’s end time will be extended to allow for 3 additional minutes of bidding. This process repeats until no new bids are received for 3 minutes or until the auction has been extended for a maximum of 30 minutes. Please visit this page for a more detailed description of Extended Bidding.
Please view our bidding rules on this page before participating in the auction!
Before contacting MCI about bidding issues, please visit this 32auctions help page.
Pickup Appointments
YOU MUST SET AN APPOINTMENT TO PICK UP YOUR ITEMS. Appointment slots are first come, first serve. Sign up early! See below for instructions. Please note that we do not offer shipping for purchased items.
Setting a Pickup Appointment
1) Once the auction is over, visit the SignUpGenius page for the auction you participated in - it will be linked in the auction description and pickup instructions on each item page.
2) You will be asked to provide an invoice number to schedule an appointment. This can be found in the email you will receive from 32auctions (your invoice will be attached) once the auction ends.
3) Participants may only sign up for one slot at a time. If you need to change or cancel your appointment, please follow the instructions here.
4) If you want to schedule your pickup alongside someone else who also has items to pick up, you will both need to set separate appointments. Slots fill up quickly, so sign up early for the best chance at finding two available concurrent appointments!
5) If you’re picking up your items AND items for someone else who can’t come, you can sign up for one slot - please include both invoice numbers and the name of the additional person you’re picking up for.
Please note that appointments may only be made once the auction is over. If you show up to our warehouse without an appointment, you will be turned away and asked to set one online.
Items are to be picked up at the MCI warehouse:
1400 Mechanical Blvd, Ste 120
Garner, NC 27529
(Old News & Observer building)
Below are some guidelines and tips for what you can expect when you arrive for your pickup appointment.
Pickup Appointments: What to Expect
1) If you arrive within 5 minutes of your appointment time, please back your vehicle or trailer up to an open tent (remember your tent number!) - if there are no open tents, please park in a parking space and check in with us. If you arrive more than 5 minutes early, please park in a parking space and remain in your vehicle until your appointment time before checking in.
2) At your scheduled appointment time, please follow the signs to go up the stairs and enter our warehouse to be checked in by an MCI employee. We will ask for your appointment time, the name for the appointment, and the tent number where you parked.
3) Your aucton items will be brought out underneath the tent where you parked your vehicle - depending on how many items you have and how busy we are, this may take a few minutes. This is the perfect time to shop our cash and carry racks while you wait!
4) Once your items are all outside, we will call your name and ask you to inspect your items before loading or paying for them. If you have any grievances or questions about items, now is the time to ask!
5) After inspecting your items, you'll come back into the warehouse to pay for them (as well as any cash & carry items you may have found). If you haven't already loaded your items, we're happy to help - please keep in mind that our moving crew is working for cash tips and prepare accordingly!
6) Once you have loaded and paid for your items, you're all set! Please keep in mind that all sales are final and no refunds will be issued once items have been removed from the pickup location.
Please bring help to pick up your items! We have very limited staff to help with moving furniture for pickups - keep in mind that they are working for tips, so please be generous!
Payments
Items are to be paid for at or before your pickup appointment. A sales tax of 7.25% will be added to all transactions upon checkout, but please note that tax IS NOT reflected on the invoice you will automatically receive from 32auctions when the auction ends.
We accept the following payment methods:
Cash
Credit/Debit Card
Additional processing fee of 2.95% in person or 3.95% over the phone
Certified Bank Check made out to Merchandising Concepts, Inc.
Don’t forget to add 7.25% sales tax to your invoice total!
WE CANNOT ACCEPT PERSONAL CHECKS
Again, the 32auctions invoice you will receive after the auction does not include taxes or any applicable fees. We can provide complete invoices including taxes and fees prior to pickup appointments upon request.
Cash and Carry
We will have a limited selection of unsold auction items and accessories for sale on-site at our warehouse for customers to view during pickup appointments. Any of these items can be added to your invoice and paid for separately or all at once with your awarded auction items - contrary to the name, cash and carry items can be paid for with any payment method!
Please note that these items may only be viewed during scheduled pickup appointments. We do not allow walk-in cash and carry shopping or appointments solely to shop our cash and carry items.
That’s it! We really enjoy our auctions, and we hope you do too.
Questions? Check out our FAQ page!
Please read through our Rules and Guidelines for important details about how our auctions work and information about our processes for handling any issues that may occur.
Auctions may seem overwhelming for new participants, but we’re here to help! Please feel free to email us at sale@mconceptsinc.com with questions or concerns.